Frequently Asked Questions - Travelpro Aviation
Orders & Shipping
Can I cancel or change my order?
Our goal is to expedite your order as quickly as possible. Therefore, once your order is placed, it cannot be cancelled or changed. You may always return or exchange the item once you receive it.
Can I use multiple payment methods for a single order?
Unfortunately, Travelpro® can only accept one form of payment for each order placed. We accept all major US Credit Cards and most online payment services.
What is your shipping policy?
- Standard Ground shipping is included on all orders over $99 (excluding taxes).
- Standard Ground shipping applies only to a physical ship-to-address within the 48 US connecting states.
- Expedited Shipping can be purchased at the cost stated at the time of your order.
- Additional shipping fees will apply and are at the expense of the customer when shipping to Alaska or Hawaii.
- For shipping to Canada, please visit Aviation.Travelpro® Canada
- For shipping to the UK and EU, please visit Aviation.Travelpro® EU
- Unfortunately, Travelpro.com cannot ship to P.O. Boxes, APOs or Puerto Rico.
NOTE: We make every effort to ship all items on an order at the same time. However, an order may be shipped on different dates or from different fulfillment centers resulting in multiple packages. You may receive multiple tracking numbers at different times.
How can I track my order?
We know that your order is important to you. Tracking updates are sent via e-mail once an order has shipped.
To view all of your orders, order status, and history you may log into MyAccount to view more.
How soon will my order arrive?
Delivery times will be dependent on our service levels plus the shipping services selected during checkout.
Offered Shipping Methods:
- Free Shipping: 5-7 Days Transit
- FedEx 2Day Air: 2 Days*
- FedEx Standard Overnight: 1 Day*
NOTE: For express shipping methods, orders received Monday - Thursday after 1PM EST will ship the following business day. Orders received Friday after 1PM EST - Sunday will ship on the following Tuesday (excluding holidays).
NOTE: During peak holiday seasons, it may take up to 3 business days from the date of the shipping label creation for our carrier to update tracking information.
What if I will not be home at the estimated time of delivery?
With FedEx Delivery Manager®, you can request to pick up your delivery at one of thousands of secure, convenient locations – including FedEx Office and Walgreens.
Travelpro® Missing Order(s) Policy
Travelpro® is not responsible for shipping carrier performance or poor weather conditions which result in delivery delays. Travelpro® is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. If you receive an item damaged after delivery, please visit our Aviation Travelpro® Contact Us Form to submit a claim and we will help replace any damaged item(s).
Can I expedite my order?
Yes, Travelpro® offers paid expedited shipping methods available at checkout.
Expedited shipping methods, other than qualifying order with Free Standard Shipping, is at the expense of the customer at the time of checkout.
Once a shipping method is selected, it cannot be changed. Please note that shipping estimates do not include order processing time.
NOTE: During annual holiday seasons, order processing and tracking may be created in advance before an order actually ships. Please allow up to 72 business hours from the date of label creation for our carrier to update movement on their end.
Will sales tax be charged on my order?
Travelpro® is required by law to collect sales tax in the following states, AZ, AK, CA, CO, CT DC, FL, GA, IA, ID, IL, IN, KY, LA, MD, MA, MI, MN, MO, NE, NM, NJ, NY, NC, NV, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI. Sales tax is added at checkout and the exact sales tax is based on the state of the Ship-To-Address and not the billing address.
What if I received my order and it is the wrong product or defective?
If you received the wrong item in your shipment or are missing something from your order, Please visit our Aviation Travelpro® Contact Us Form for further assistance.
Contact Us
How do I contact Travelpro® customer service?
If you are inquiring about an order status or to report an issue with an order, please visit our Aviation.Travelpro® Contact Us Form to submit a claim. We will respond within 1-2 business days.
*PLEASE NOTE OUR CURRENT INQUIRY RESPONSE TIME IS 1-2
BUSINESS DAYS.
What is your Privacy Policy?
You may read our privacy policy by clicking here.
Returns / Refunds
What is your return policy?
If your Travelpro® luggage fails to meet your expectations for any reason, you may return it for a full refund within 100 days, no questions asked. We’ll even pay the return shipping!
*Note: Our 100 Day Trial is for Travelpro Luggage products (*exclusions below) purchased through travelpro.com only. Refund excludes any shipping charged on the original order.
*Travelpro Essentials have a 30 day return policy as described below
If you are not 100% satisfied with your purchase, you may return within 30 days from the day the product was shipped from our facility. Items must be in the same condition as you received, unused, and with the original packaging. We will only refund shipping charges if you received and incorrect item or if an item is defective.
How do I request a return?
You may visit our return page by clicking here.
We made our return process as simple as 3 easy steps!
1.) You must generate a label for each item that is being returned.
*NOTE: If you are returning multiple item(s), it is important you process a separate return for each item(s) to generate all labels required. This will help expedite the refund process.
2.) Please ensure that the correct return label is placed on the correct shipment, or this will delay your refund.
3.) Return your order to any local FedEx store. Once in route, we simply process a refund for you. To locate a local FedEx store, click here.
NOTE: Refunds on order returns typically take up to 3-5 business days to fully process. An email confirmation is generally sent confirming your refund has been processed.
***All refunds are applied to the original form of payment that was originally used for the purchase. Please consult with your financial institution to verify fund(s) availability.***
Can I keep one piece of my luggage set and return the other(s)
Items purchased as a set must be returned as a set so you can be refunded properly. Please contact us to arrange your return and place a new order for the individual size you would like.
Warranty & Repair
Where can I find information on my product warranty?
You may visit Aviation.Travelpro® ‘s Luggage Guarantee & Warranties information page.
Travelpro® Pilot™ 5 Year Warranty
For new warranty claims, you may visit our warranty page to verify warranty coverage and SUBMIT A REPAIR. Just, fill out the all required information and you are all set!
TRAVELPRO® FLIGHTCREW™ 5 3-YEAR LIMITED COMMERCIAL USE WARRANTY
TRAVELPRO® PILOT™ 5 YEAR LIMITED COMMERCIAL USE WARRANTY
The Travelpro® FlightCrew™ 5 3-year & Travelpro® Pilot™ 5-year limited commercial use warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.
Damages caused by such airline or other common carrier should be directly reported to and claims be filed with the specific airline or company carrier.
During the course of original ownership and normal usage, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.
Disclaimer: Aviation.Travelpro® Leisure Luggage, including suitcases and soft bags, are not designed to be used for commercial use. Using any Aviation.Travelpro® Leisure Luggage for commercial use will void it's active warranty claims for Aviation.Travelpro® Leisure Luggage may be submitted here.
Limited Warranty covers manufacturer defects only. Proof of purchase is required for all warranty claims.
Travelpro® Limited Lifetime Warranty
The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.
In the course of normal handling, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil.
Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.
What is Covered by this Limited Warranty
An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:
- Wheels that break off or are otherwise no longer usable outside of normal wear and tear.
- Zippers that break or can no longer operate correctly outside of normal wear and tear.
- Extension handles that break off or are otherwise no longer usable
- Top & Side carrying handles that tear or break off outside of normal wear and tear
What is Not Covered by this Limited Warranty
This limited warranty does not cover:
- Normal wear and tear.
- Outside/Inside damages such as but not limited to: fabric abrasions, cuts, scratches, dents or stains that do not impair the functional performance of the product.
- Damage from abuse, mishandling or accidents or damage caused by an airline, train service, cruise ship or other common carrier.
- Incidental or consequential damage, including loss of contents, loss of use or time or similar expenses beyond the control of Travelpro.
How do I Arrange for Repairs?
You may SUBMIT A REPAIR request to Customer Service to perform online evaluation.
During our online evaluation, if the reported issues are deemed repairable, Travelpro® may offer “replacement parts*”; or, IF your claim is deemed non-repairable under an active warranty, Travelpro® may offer a “replacement bag*”.
*Disclaimer on Warranty Orders
Shipping costs may apply warranty orders. Parts and product availability may vary based on production year, style and color. Replacement parts are stored only 1-2 years after a product has stopped production. We do not classify normal wear and tear issues as a manufacturer nor material defect.
It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a repairs, parts order or bag replacement. Travelpro® cannot guarantee the exact size, color or model, but we will make every effort to replace it with a similar model or collection.
All replacement order(s) do not extend or restart the limited warranty period of your original Travelpro® product(s). Your original warranty coverage remains active up until the limited warranty coverage of your product(s) is no longer valid.
Authorized Repair Center Policy
If you are unable to make the repairs yourself, Travelpro® may recommend an authorized repair center near you which you may visit in person to help evaluate your product(s) to determine the reported issues are covered under warranty.
If there are no local authorized repair centers near you, Travelpro® may offer shipping options to ship your luggage or softbag to the nearest authorized repair center for repairs.
a.) IF, it is determined the repair is covered under warranty, the authorized repair centers will repair the bag and ship it back to you at no additional charge.
b.) IF, upon receipt and evaluation of your product(s), the authorized repair center deems the repairs not under warranty, a repair quote will be provided to you by the authorized repair center with the applicable repair costs.
***Any out of warranty quoted repair costs provided by the authorized repair center are at the full expense of the customer, these costs are not covered by Travelpro®.***
To locate the nearest Authorized Repair Center, click here.
Am I responsible for the cost of parts and repairs of my Travelpro bag?
If the bag has been registered and is within the warranty program, you are only responsible for the shipping costs to our repair facility. Parts, labor and return shipping will be paid by Travelpro®.
If there is not a repair center in my area, who is responsible for shipping?
If your bag is under Warranty, the customer is responsible for shipping to our repair center and Travelpro® will return your bag to the domestic address provided.
Product Care / Information
How do I identify my Travelpro® model Style and PO Number?
For Travelpro® products, you will find a label sewn in the lining.
This label will identify the model or series name. (For example: Maxlite, Crew VersaPack, Walkabout®, etc.)
Luggage Airline Sizes
Please refer to our luggage guides below on luggage sizing.
How to Set the Travel Sentry 3-Dial TSA Combination Lock.
Click here to watch a video on how to set the 3 dial combination lock.
*For more tips on your Travel Sentry TSA Combination Lock, click here.
For Combination Zipper Locks
Step 1. Choose a memorable combination and write it down in a safe place like your phone.
Step 2. Turn the dials to 0-0-0 Remove the zipper pullers from the lock
Step 3. Press down the reset button with a tool such as a ballpoint pen, until you hear a ‘click’ sound
Step 4. You might find the reset button on the side of your lock You can now set your combination
Step 5. Press or slide the arrow/release button
Step 6. Your combination is now set
How do I care for my luggage/bag?
Travelpro® products are designed and manufactured to ensure durability, functionality and ease of ownership..
Over the years, manufacturing innovations and the overall quality of fabrics and other materials have led to constant improvement in the wear of our luggage.
Below you will find some simple steps that help ensure the proper care for your bag.
Softside luggage/bag care:
In the event that your bag does become soiled, follow these simple steps:
- Use a 50/50 mixture of alcohol and water.
- Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
- Allow the bag to air dry completely before storing.
- You may also add lemon juice to the mixture to improve the smell.
Hardside luggage care:
Due to the nature of most Hardside luggage shell materials, they may receive surface scratches and scuffs from time to time.
These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:
- Combine a solution of mild/gentle soap and water.
- Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
- Rinse well and allow the bag to air dry completely before storing.
- Store your Hardside in the soft fabric bag/cover that was provided at purchase (if applicable).
How does the USB port work and where can I purchase the battery?
An exterior USB Port allows you to connect any USB device to a power bank for easy access to power on the go.
Due to federal regulations, all collection bags with built-in "Power Bank Pockets" are not supplied nor shipped with battery pack(s). Travelpro® currently does not offer battery pack(s) as a separate item(s) for purchase.
We recommend searching electronic retailers such as Amazon, Best Buy, and/or Target for a variety of options.
NOTE: Travelpro® USB Power bank is not available on all models and is featured on specific Carry-on and backpack models only.
Specific Travelpro® Softside or Hardside carry-on luggage or Travelpro® backpacks may come with a power bank built-in connector ports and internal cables. Some connector ports are designed for USB-A 2.0 compatible only or USB-A 3.0 and USB-C 3.1 compatible.
Recommended output voltage is 20W max, as higher output voltage may shorten the connector ports. Any shortage issues due to high output voltage is not recognized or accepted as a manufacturing defective.
Softside luggage/bag care:
In the event that your bag does become soiled, follow these simple steps:
- Use a 50/50 mixture of alcohol and water.
- Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
- Allow the bag to air dry completely before storing.
- You may also add lemon juice to the mixture to improve the smell.
Hardside luggage care
Due to the nature of most hardside luggage shell materials, they may receive surface scratches and scuffs from time to time.
These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:
- Combine a solution of mild/gentle soap and water.
- Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
- Rinse well and allow the bag to air dry completely before storing.
- Store your hardside in the soft fabric bag/cover that was provided at purchase (if applicable).